Complaints Notice

At Oakroyd Partnership, we are committed to delivering high-quality services and ensuring our clients are treated fairly and respectfully. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can put things right.

How to Make a Complaint

You can submit a complaint using any of the following methods:

Email: adam@oakroydpartnership.co.uk
By Post:
Oakroyd Partnership
61 Oakroyd Avenue, Potters Bar, Hertfordshire, EN6 2EN

Please include your name, contact details, and a clear description of the issue so we can investigate efficiently.

How We Handle Complaints

  1. Acknowledgement
    We will acknowledge your complaint within 5 working days of receiving it.
  2. Investigation
    Your complaint will be assigned to an appropriate member of our team who will carry out a thorough review. We may contact you if we need additional information.
  3. Response
    We aim to provide a full written response within 8 weeks. If we require more time due to the complexity of the issue, we will let you know and provide an updated timeline.
  4. Resolution
    We will explain the outcome of our investigation and any steps we will take to remedy the situation.

When we provide our final response letter, we will endeavour to ensure that we have taken into consideration any financial losses, or material inconvenience you may have suffered. If we do not feel that your complaint is justified, we will advise you of the reasons for our decision and we will also advise how you may pursue the complaint if you remain dissatisfied.

If You Are Not Satisfied

The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms and we will cooperate fully with them in respect of any complaints referred to them.

The FOS Consumer Helpline is on 0800 023 4 567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9 123 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02 and their address is:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Our Commitment

We review complaints regularly to help improve our services and ensure that all clients receive the high standards of support they deserve.